Delivering our customers’ mail reliably and securely is both our service obligation and our social responsibility. It is at the heart of what we do and is why we always strive to not just maintain industry standards but to set them.
Our customers entrust us with items of high value and high importance and we always aim to honour this trust with a delivery of service that is second to none.
Our environmental strategy involves:
We employ a culturally diverse workforce representative of the local population in the areas where we operate. We recruit purely upon ability and enjoy high staff retention. To reinforce our shared values and develop a positive work environment, we have developed a Code of Ethics and Business Practices.
Find out more about how we support our employees here.
DX is an equal opportunities employer, and we welcome applications from all individuals.
We are proud to be associated with Vision Aid Overseas (VAO), a charity which helps to provide the basic gift of sight to millions of adults and children across the developing world. Since 1997, we have operated a free, nationwide collection and delivery service for VAO, allowing them to provide an effective recycling service for opticians’ practices, which have second-hand spectacles to donate. For more information on our work with VAO, please click here
We understand that as a business we must continually review our corporate and social responsibility, searching for improvements in customer care and for opportunities to use our expertise to help those who need it most. We are committed to limiting our environmental impact and will continue to look for ways to improve our efficiency without increasing our consumption.
We have been awarded Certification to ISO 9001:2000 - Quality Management Systems [QMS]. ISO 9001:2000 is an International Standard and promotes the adoption of a process approach to enhance customer satisfaction and the achievement of business objectives. We are required to maintain minimum standards in respect of these key processes.
As a business we aim for continued growth but we will never lose sight of our key customer requirements of improving service and value for money. We pride ourselves on being “the business alternative to Royal Mail” with the ability to offer key business communities a real choice of mail service in a deregulating market.
Our Risk Management policy is focussed on providing a robust risk management framework for the business in order to support the delivery of both key business objectives and customer satisfaction. Our Audit & Compliance Team support management by providing independent and objective reviews of key areas of risk, functioning to formal international standards as described by the Institute of Interna