Testimonials

"I am writing to express my gratitude towards the fantastic service I received from one of your employees; Mr. Tom Robinson. I had an emergency case and had to send my passport to the Embassy ASAP.

10th June 2010

"Thank you so much for your help.

Ive been in contact with SEE tickets regarding this, and I think its all sorted.

If I have any more trouble though, its nice to know that your customer service is awesome and I can be assured of prompt replies and help.

Thanks again,

-Erinna-"

25th May 2010

"Dear DX,

I would like to express my sincere thanks to your delivery man [Michael Haddon] who went above and beyond the call of duty to ensure my visas were received. The service I have received is far above what I expected from a delivery company.

Your operative tried to deliver my post twice in the same day and telephoned my number (unfortunately I was in a meeting) but I couldn’t answer it. Then he took the initiative to call early this morning to see if he could catch us in.

I would like to thank you and the sensible considerate and thoughtful staff you have for a wonderful service I had with your company. "

25th March 2010

"Dear Neville,

May I take the opportunity to say what a fantastic job the DX network did on delivering the new brand browser catalogues to our stores.

The deliveries were on time, accurate and on cost. The contribution made by the whole team led to a successful launch of our new brand and catalogue.

Please pass on my appreciation and thanks to all involved.

Kind regards

Gillian Parker
Store Communications & Services Assistant"

4th Febuary 2010

"I have just received my passport. My whole experience of the redelivery of my passport including the emails with Pat and with you Chris, the telephone conversation with yourself and the brief chat with the very nice delivery guy has been very pleasant. Thank you so much for providing such a pleasant service."

19th November 2009

"Just wanted to pass on how pleased I was with the service you provided.

I wasn’t in for the first delivery and changed the address for the 2nd one. My packet was delivered safely as promised.

Thank you once again."

24th September 2009

"I had a delivery and was not in so the driver left a card. I rang to rearrange the delivery, which was going to be inconvenient due to work, but the driver managed to return at a time when I was home with our parcel.
I was thrilled and delighted and wanted to give him a hug !!!! A very big thank you to him and you for an excellent service."

11th June 2009

"With my concerns mounting about the delivery of my elderly father's visa for travel to the US, your Customer Concerns Department were friendly, professional and caring. Due to several oversights on our part, we were not able to travel on the flights we had booked, but with the information you provided in a timely manner, we were able to make the best of it. My father will soon be playing chess with his granddaughter!"

5th June 2009

"I am writing on behalf of the Eyecare Trust Board and Rubicon Exotic Juice Drinks to formally thank you for your generous support and help in making the 2008 SOS sunglass recycling scheme a success.

DX's support gave 4,000 optician practices the opportunity to participate in the initiative which has, to-date, collected more than 40,000 pairs of sunglasses.

The recycled sunglasses are now being checked to ensure they provide adequate UV protection before being shipped to India where they will be distributed to people at high risk of sight loss as a result of UV exposure.

Your support helped make the whole campaign possible and will undoubtly contribute to saving the sight of tens of thousands of people across India and other developing countries.

Thank you once again for your time, committment and passion for this sight-saving project."

28th April 2009

"Hi, I received my tickets today, Thank You.
The driver was polite and friendly and the service you have provided excellent. It made life so much easier getting a pre alert by text and the fact that the tickets could be delivered to work was an added surprise. Once again, Thank You very much. In a time of declining customer service standards, it is refreshing to find a company that gives this level of customer care."

26th March 2009

"I would just like to say thank you to Abdul.. He was kind, understanding and VERY helpful. He logged into my details and spoke to the courier several times who notified him that he hadn't delivered the item yet and that it would be delivered within the hour. I have now, thankfully just received my documents and wanted to thank him for his help and for being kind... He is a credit to your team."

20th March 2009

"I don't normally send thanks to delivery companies but yours was really quite impressive. I altered the delivery address from my home to my work and the delivery arrived when I asked and to the place I asked it to come. Not rocket science but I'm incredibly impressed so thanks."

3rd March 2009

"...What I was so happy with was the responsiveness as, even though my tickets had not reached me yet, I was getting messages from you all, which was reassuring - we all want to feel we have been heard!"

13th Feb 2009

"Your delivery person was a true 'gentleman' in the old fashioned sense of the word - polite and courteous. A real breath of fresh air nowadays. His sense of 'service' was of obvious importance to him, which prompted me to write to you and also apologise for my previous rather impolite and intolerant message, when in fact you actually have such keen, dedicated and caring staff. Well done and thank you again."

7th Feb 2009

"Item was delivered lunch-time yesterday & very much appreciate prompt service. Thanks"

15th Jan 2009

"With reference to the complaint reference 594475048 I just wanted to reply after receiving the detailed explanation for the delayed delivery, also the goodwill gesture towards the telephone calls made. Thank you for the explanation, good to know that it was investigated and hope this prevents things like this reoccurring, I appreciate your time in following this up.

I would also like to thank your staff in Northampton who were very pleasent and efficient, one of your staff called the driver to get an approximate delivery time (for the rearranged delivery) this was very helpful as it enabled me to get some things done away from the house that day.

We are very quick to complain, and I just wanted to give praise where praise is due, this is sometimes overlooked."

9th December 2008

"Just a quick thank you for the delivery of my new passport earlier this afternoon. Much appreciated. Excellent service."

2nd December 2008 

"I would like to say a big thank you to Vishal ….. I found Vishal's customer service of a very high standard. I was having problems with a Debit Card delivery that was supposed to be delivered to the place I work at 10.02am. The courier apparently couldn't gain access to a public library that was open with me sitting on the front desk! After speaking to more than one person I eventually had Vishal answer my call. He was courteous and very understanding about my frustration. He even called me back the following day to make sure I had received the delivery. The world would be a much better place with more Vishals in it. Thanks again Vishal."

15th November 2008