Current vacancies

Formulating and executing the Company's marketing plan based on the agreed business plan and the strategic objectives defined for the Group with particular focus on driving the evolution of the Document Exchange.

Leadership and management of the Marketing team including coaching, mentoring, recruitment and performance management in order to maximise the performance of marketing resources in the delivery of the marketing plan.

To deal with inbound and outbound communications, predominantly telephone based, from customers in nominated region, resolving queries, complaints and orders through to successful conclusion. 

To work as part of a regional customer account team, communicating with field and telephone based account managers, contract managers and other team members to ensure self and all members are up to date with all relevant issues.

To cover the Reception area when necessary, dealing professionally with inbound calls from internal and external customers,

Develop effective business relationships with nominated clients.

Reporting to the Operations Manager  – The role is to Manage the team on the shift  in all aspects of the daily shift operation in a cost effective and productive manner, whilst ensuring that Service is in line with Service Level Agreements and Key Performance Indicator targets.  Along with ensuring that Health & Safety and Housekeeping is managed, Company Policies and Procedures are complied with.  Managing Staff attendance. performance and development.

Responsible for developing, leading and managing the sales strategy for DX Business Directs sales force and channel partners, driving profitable sales performance to meet or exceed agreed budgets and provide excellent customer account management.  Works with all customer facing activities within DX BD and liaises with group sales leaders, marketing and the operations team to deliver profitable growth for the Company.

The primary purpose of the Service Development Manager is to manage the marketing mix for the DE and DX Mail service area in order to drive profitable revenue growth.

The Job holder will be responsible for the planning & management of DE and DX Mail products, taking guidance from the Head of Marketing and members of the sales team representing the voice of the DX Group customer. This role requires a hands-on approach to the financial performance of the service, all related pricing & facilitating the relationship with Sales, Operations and Finance to maximise profitability.

The Job holder will develop and manage the DE and DX Mail product roadmaps & be recognised authority on their portfolio area.

To support the ongoing reporting requirements across DX Operations and the wider Group by creating robust, standardised measures and data extracts using SQL Server SSIS, SSRS and Business Objects Universe Designer

To manage the collation, analysis and reporting of business unit performance metrics and support business unit change initiatives.

The role will involve high levels of report development during a period of system change and KPI and business process review.

To support Operations and the wider DX Group in developing reporting solutions from the DX Enterprise Systems.

To support Continual Service Improvement and Cost and Efficiencies analysis and data for cross-functional Business Improvement plans.