One of the largest law firms in the Midlands, Browne Jacobson handles both regional and national clients through its offices in Nottingham, Birmingham and London. Providing the best possible service in the public, commercial and insurance sectors, Browne Jacobson continues to grow rapidly.
The Challenge
Having around 60 partners, the mailroom at Browne Jacobson’s head office is particularly busy. The mail sent is not only important, but it is also bulky with deed packets and transfer documents regularly sent to the Land Registry and box files sent to the Courts and other solicitors. All items have to be sorted and ready to go within a short timeframe. Our challenge was to ease the end of the day pressures of the mailroom team and provide:
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A cost-effective but secure way to send important bulky or large items
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Fast and secure mail delivery for original copies and high-value documents
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Guaranteed next working day delivery, pre-9am
The Solution
To ensure a speedy and reliable solution for Browne Jacobson, we offered the DX Tracked Mail service. This enables items to be barcode-tracked, allowing the sender to monitor the item’s status and see when it was delivered to the recipient’s Exchange. Our DX Tracked Mail starter pack contains pre-paid barcode labels and a customer logbook for record keeping, so is quick and easy to use.
As DX Tracked Mail does not have to be weighed, franked or separated from regular Document Exchange mail, the mailroom saves valuable time whilst increasing security and reliability of delivery.
In addition, all Tracked Mail items are guaranteed to be delivered before 9am the next working day, and the sender will receive a fax or email confirming that each item is out for delivery.
The Recommendation
“DX Tracked Mail is absolutely excellent. Because it gives us increased reliability, we tend to use it to send original documents. Another massive bonus is that we don’t have to sort out Tracked Mail from the rest of the DX, which is great news for my team as we simply don’t have the time.”
John Wilson, Mailroom Team Leader at Browne Jacobson
To find out how our Document Exchange and Tracked Mail services can save you time and resources, click here.