The Challenge
The police require timely mail delivery, just like a regular business does. They also need a mail solution that is both reliable and cost-effective, just like a regular business does. However, police forces also demand several specialised requirements when it comes to sending and receiving mail. These are:
- Routinely sending and receiving sensitive material and critical documentation, making security essential
- A service to send specimens and DNA samples, which meets current legislation and health and safety standards
- Police forces often cover wide areas with several offices and stations, so require an internal mail system as effective and as secure as their external system
The Solution
The Document Exchange – our secure, overnight delivery – has proven to be the solution that best suits the specialist needs of today’s modern police forces.
To use Document Exchange you must be a member, so we are able to offer the police a secure post box, providing them with the security they need. This security mixed with Document Exchange’s fast delivery means that many police forces are also able to use it as their internal mail system, linking head and regional offices.
Because it is widely used by the courts, CPS, DVLA, HM Revenue and Customs and over 12,000 members of the legal community, it means that many of the police’s main correspondents were already members of the Document Exchange, enabling two-way communication from day one.
We are also able to offer them DX Tracked Specimen, a service designed specifically to provide an all-inclusive packaging and delivery solution for specimens and DNA samples, which meets all current legislation – with samples being barcode tracked and with courier signature on delivery.
Finally, we are a framework agreement holder with OGCbuying solutions, delivered under the Catalist brand and approved to work within the government sector. This agreement ensures that police forces and other government organisations receive preferential pricing – an attractive discount off our standard pricing.
The Recommendation
“We have been using the Document Exchange for over 10 years and find it the most cost effective, reliable way to make sure our mail gets there next day. We know that 99.99% of our mail is delivered by 9 am next day. Having our own locally based account manager makes DX very user-friendly. We recommend DX to all police forces."
Sharon Harries-Williams, Administration Officer at Dyfed-Powys Police
Find out more about the DX Document Exchange service here