Kuoni are a leading long-haul tour operator in the UK, with the majority of their services sold through high street travel agents. Understanding the emotional and financial aspects that travel can incorporate, Kuoni pride themselves on providing a consistent, high quality and reliable service to their agents and customers.
The Challenge
Every holiday reservation made through a high street travel agent generates a significant amount of documentation; from booking confirmation and invoices to passports, visas and tickets. Kuoni were considering the following in choosing their distribution service:
- Reliable next-day service
- Secure delivery of critical documents
- Cost-effective service dedicated to the travel industry
The Solution
Recognising the unique characteristics of the holiday booking process and the need for an exceptional and smooth-running delivery programme, we recommended our Regular tracked parcels service to meet Kuoni’s needs.
Up to 1,000 items from Kuoni are collected daily, sorted overnight and delivered early the next morning to travel agents throughout the UK.
DX’s 20 years of service with the travel trade made DX Courier tracked parcels service the obvious choice for handling valuable items such as passports containing visas or last-minute tickets.
The Recommendation
“We need a reliable next-day service dedicated to the travel trade that offers good value for money, and DX delivers exactly that.”
Julie Day, Facilities Manager at Kuoni
To find out how DX can provide you with secure rapid delivery service, please contact us