To make a complaint about DX Group services, please contact us:

         Telephone:   0844 371 3335, Monday to Friday between 9am and 5pm.

         Email:           customer.concerns@thedx.co.uk

         Post:              Head of Customer Concerns,
                                DX Customer Concerns
                                1 The Ridgeway
                                Iver
                                Buckinghamshire
                                SL0 9JQ

          DX:                DX 1
                                Iver

DX will send an acknowledgement to you within 5 working days. After fully investigating your issues, we will provide a response within 21 working days.

If you are not satisfied with the response, you will be able to refer your complaint to an independent redress scheme. We will send details of the redress scheme to you if your complaint reaches this stage.

To assist us in investigating your concerns, please ensure you provide us with as much of the following information as you can:-

• Name and original address item was being delivered to 
• Your name and address, if different 
• Reference and/or tracking number 
• Contact details, mobile and home/work telephone, email 
• DX Service used, if known 
• Item being delivered, if known 
• Date item was sent/collected 
• Detailed description of the contents and packaging (for loss and damage) 
• Details of the complaint you wish to raise with DX Group.

Independent advice about your rights as a consumer or how to progress a complaint is available from Consumer Direct, which is a service operated by the Office of Fair Trading.

Consumer Direct will be able to offer practical advice via the telephone or on-line, but please note that Consumer Direct cannot make a complaint on your behalf or provide advice on specific DX products and services.

Web: www.consumerdirect.gov.uk
Tel: 0845 404 0506