7. Why am I required to provide personal identification?
DX is a specialist mail company providing secure delivery solutions. To minimise the risk of theft and fraud, and to ensure the secure delivery of your item to you or to somebody of your choosing who can provide your identification evidence, our client (the sender) requires that our Secure Delivery Agent sees your identification evidence at the point of delivery in certain circumstances.
8. What forms of identification are acceptable?
The sender of the secure mail specifies what identification is acceptable. These would typically include your passport, driving licence, bank card or sometimes a utility bill.
9. Why must I sign for my delivery?
DX is a specialist mail company providing secure delivery solutions. To minimise the risk of theft and fraud and to ensure secure delivery of your item to you, the sender of your mail has chosen our Premier Secure delivery service which requires that your item must be signed for.
10. Can someone else receive or sign for my delivery for me?
You can choose any responsible person to receive or sign for a delivery on your behalf. This person must produce evidence of YOUR identity for example your passport, driving licence, bank card or in some cases a utility bill if requested. Note: for the re-delivery of a British Passport you will have to provide a letter of Authorisation to the person accepting the delivery on your behalf.
11. Why does DX use an 0844 telephone number?
For your convenience our 0844 number is charged at the standard National Rate, although some mobile and service providers may charge differently. Using an 0844 number allows us to safeguard the anonymity of our secure locations to prevent and minimise opportunities for theft.
12. Can I arrange to have my documents collected?
Yes, DX offers secure collection services for those eligible to apply for a US Passport by mail or US Visa.
13. Can I collect my item from your depot?
DX is a specialist mail company providing secure delivery solutions. To maintain the security of all our consignments members of the public are not permitted to access our depots.