Delivery Arrangements 

1. How do I arrange for my passport or Visa to be returned to me?
If you are required or choose to make your application in person at the Embassy then DX will securely deliver your passport and documents to you when the application has been processed. The DX Visa Delivery Service  can be purchased from a DX representative at the Embassy on the day of your scheduled appointment.

2. How can I book a delivery? 
To book a delivery, please click Delivery Request. This will guide you through the process.

3. Can I change my delivery details or my delivery address? 
If you have received a calling card or letter from DX and have not yet contacted us to book a delivery, please click Delivery Request. This gives you the choice between a delivery to your home or work address.
If you have already booked your delivery and wish to change the details supplied, please contact DX on the telephone number shown on our calling card or letter. One of our customer service representatives will be pleased to help you change your delivery details or address.

4. Can I arrange a delivery to my work address? 
Yes. Please click Delivery Request. You will be offered the opportunity to arrange delivery to your work address. If you have already changed your delivery address to your home address and now wish to change this, please contact DX on the telephone number shown on our calling card or letter. One of our customer service representatives will be pleased to help you change your delivery details or address.

 

Delivery Timing 

5. I am expecting a delivery today. Can you tell me when it will arrive? 
Your secure delivery will be made between 8am and 6pm. To increase security our delivery agents constantly change their delivery routes and times which means we are unable to give a specific delivery time.

6. Can I book a specific delivery time? 
Your provider has arranged a standard secure delivery between 8am and 6pm. However, we are able to offer timed deliveries in some instances. Please contact DX on the telephone number shown on our calling card or letter. Choose Option 2 to speak to one of our customer service representatives who will be pleased to help you.

 

Identification 

7. Why am I required to provide personal identification? 
DX is a specialist mail company providing secure delivery solutions. To minimise the risk of theft and fraud, and to ensure the secure delivery of your item to you or to somebody of your choosing who can provide your identification evidence, our client (the sender) requires that our Secure Delivery Agent sees your identification evidence at the point of delivery in certain circumstances.

8. What forms of identification are acceptable? 
The sender of the secure mail specifies what identification is acceptable. These would typically include your passport, driving licence, bank card or sometimes a utility bill.

 

Mandatory Signatures 

9. Why must I sign for my delivery? 
DX is a specialist mail company providing secure delivery solutions. To minimise the risk of theft and fraud and to ensure secure delivery of your item to you, the sender of your mail has chosen our Premier Secure delivery service which requires that your item must be signed for.

10. Can someone else receive or sign for my delivery for me? 
You can choose any responsible person to receive or sign for a delivery on your behalf. This person must produce evidence of YOUR identity for example your passport, driving licence, bank card or in some cases a utility bill if requested. Note: for the re-delivery of a British Passport you will have to provide a letter of Authorisation to the person accepting the delivery on your behalf.

11. Why does DX use an 0844 telephone number?
For your convenience our 0844 number is charged at the standard National Rate, although some mobile and service providers may charge differently. Using an 0844 number allows us to safeguard the anonymity of our secure locations to prevent and minimise opportunities for theft.

 

Collections 

12. Can I arrange to have my documents collected?
Yes, DX offers secure collection services for those eligible to apply for a US Passport by mail or US Visa.

13. Can I collect my item from your depot?
DX is a specialist mail company providing secure delivery solutions. To maintain the security of all our consignments members of the public are not permitted to access our depots.

 

Other frequently asked questions 

14. Can I apply for my US Passport or US Visa on line?
You will need to visit the Passport Information section of the US Embassy website to determine if you are eligible for this service. You should visit the Visa Services section of the US Embassy website to determine if you are eligible to apply for your visa by mail.

15. Do I need an appointment at the US Embassy?
Only applicants with appointments will be admitted into the Embassy. Exceptions will be made only if the applicant is under 18, if the applicant requires an interpreter or if the applicant is disabled and requires assistance. The parent or guardian, interpreter or carer’s name must be on the appointment list. Local authorities will not permit anyone to wait outside the Embassy, so please do not bring anyone else with you. For further information, please visit the US EMBASSY website. 

16. What happens when I arrive?
You will be met by a DX representative...  Please note: Applicants are required to queue outside even in inclement weather. Please, therefore, do not arrive at the Embassy more than 30 minutes before the scheduled appointment time.

17. Can I bring electronic items to the Embassy?
Large bags, such as backpacks, suitcases or packages are not allowed within the Embassy grounds. Click here for a PDF file with details of Left Luggage storage.

Please also do not bring mobile phones or any other electronic devices, such as Blackberries, iPods, PDAs or remote-entry automobile key "fobs" to the interview as they are not allowed within the Embassy. Failure to follow these instructions will result in the cancellation of your appointment. For further information, please visit the US EMBASSY website.

18. I have been notified that the Embassy is ready to issue the visa; how long will this take?
Visa processing takes approximately 10-15 workdays from the date on which the Non-Immigrant Visa Unit receives the passport.

19. What are the alternatives to Royal Mail Special Delivery? 
DX is a specialist mail company providing lower cost delivery solutions that offer increased security standards. DX offer a range of secure options that can be used as an alternative to Royal Mail Special Delivery. We provide powerful tools for fraud reduction and identity theft prevention. DX currently works on a contract basis on behalf of organisations with delivery volumes of at least 10,000 items per annum. For more information about DX services, please contact us

For more information about DX services for the US Embassy, please contact us