A6. The time period for making a claim may vary depending on the service used. Please refer to the relevant Terms and Conditions or your DX contract for details.
Typically though, there is a 14 day time window from the date the claim form is dispatched and its return to the Claims Department. Any forms that are not received back within the 14 day time window, (unless previously authorised) will be refused as ‘out of time’.
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