1. What should I do if I have extra mail for collection?

If this is being sent on the Exchange service you need to contact Customer Services and ask to arrange a Mailshot.

2. How much does a Reflex collection cost?

£12.50 which includes the first 5kgs, then 90p per kg thereafter.

3. What should I do if my parcel arrives damaged?

Please contact Customer Services on 0844 371 3335 to log a case. Please keep the packaging as this will help our investigation.

4. How do I book a collection?

DX Courier offers a range of collection options for our account holders either through the web based booking system, Client Kit, or scheduled daily collections. Let us know your requirements and our account team will be happy to discuss your requirements and outline the service that best suits your needs. Please contact us for more information.

5. Can I get Client Kit installed?

DX is introducing a new Web Based version of its despatch management system, Client Kit. The new Client Kit system will provide customers with the ability to both despatch goods and obtain reports on delivery progress, with access provided to a number of users in the same company. Please contact your Account Manager or Customer Services for further details and to arrange a demonstration.

6. How do I set up an account?

Simply phone us on 0844 371 3335 to discuss your requirements, or contact us here.

Just to say thanks ...

If you are pleased with our services, we’d love to hear about it. Please get in touch here.