All items that DX Secure delivers are fully tracked and will have a unique tracking number. If you do not have a tracking number, please contact your sender for help or we can check to see if we have the item via e-mail, firstname.lastname@example.org. We will need your full name, address, Post Code and who the sender of the item is (if you know this).
http://www.thedx.co.uk/customerservice/frequently-asked-questions/generalfaqs/ - #
The secure and safe delivery of your item is our priority. To ensure your item has been securely delivered, the delivery agent will use their mobile device to capture a range of information at the time, for example, the time and date, a photograph and description of the property.. Additionally, where possible, we will attempt to gain a signature.
A number of items we deliver are available for collection. Yes, DX Secure has a number of collection sites that you can arrange to collect your item from. Please call our automated redelivery system on 0844 371 0000. If your item can be collected, our automated system will advise you of the closest collection point.
For many items we deliver you can select a new address for the secure delivery of your item. If we are not able to successfully deliver your item, please visit www.thedx.co.uk/delivery, you will need the tracking number and the post code of the original delivery address. The tracking number will be on the calling card, letter, text or e-mail that we send to you.
As a company committed to delivering service excellence, our quality of service is of the highest priority. If you have a comment or complaint, please tell us about it.
If you are pleased with our delivery services or would like to make a suggestion to improve, we’d love to hear about it. Please contact us here