DX Secure Track FAQs

You can track your DX Secure item using our online tracking service. Just enter your tracking number, Post Code (of the original delivery address)  and click ‘search’.

All items that DX Secure delivers are fully tracked and will have a unique tracking number. If you do not have a tracking number, please contact your sender for help or we can check to see if we have the item via e-mail, tracking@securemail.co.uk. We will need your full name, address, Post Code and who the sender of the item is (if you know this).

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DX secure offer a range of delivery services. Some items will require a signature with identification and some can be securely posted. The delivery agent will attempt to gain a signature at the time of the delivery. If no one is in and a signature/ID is not required, for the majority of customers, the delivery agent will be able to make a decision to securely post the item through your post box. If the delivery agent feels there may be a risk in posting your items, for example a multi occupancy flat, they will either leave a calling card or we will contact you by e-mail/text if we have these contact details, to let you know what to do next.

Some items we deliver will require the delivery agent to see identification of the addressee. ID will be required if we are not able to successfully deliver the item 1st time and need to redeliver. ID can be a valid driving license, passport or debit/credit card but must be in the ticket holders name.

Do not worry, if we are not able to deliver your item securely, we will leave a calling card or contact you directly to advise you of the options available to you for the safe delivery of your item. Additionally, if we have your e-mail/telephone number, we will contact you to let you know what to do next.

Please visit us at www.thedx.co.uk/tracking for the latest information regarding your tickets. You will need your tracking number and the postcode of the original address.

The secure and safe delivery of your item is our priority. To ensure your item has been securely delivered, the delivery agent will use their mobile device to capture a range of information at the time, for example, the time and date, a photograph and description of the property.. Additionally, where possible, we will attempt to gain a signature.

Absolutely, if we do not deliver first time, anyone can sign for your item by producing your ID, for example your valid Passport, Driving License, Debit or Credit card.

A number of items we deliver are available for collection. Yes, DX Secure has a number of collection sites that you can arrange to collect your item from. Please call our automated redelivery system on 0844 371 0000. If your item can be collected, our automated system will advise you of the closest collection point.

For many items we deliver you can select a new address for the secure delivery of your item. If we are not able to successfully deliver your item, please visit www.thedx.co.uk/delivery, you will need the tracking number and the post code of the original delivery address. The tracking number will be on the calling card, letter, text or e-mail that we send to you.

As a company committed to delivering service excellence, our quality of service is of the highest priority. If you have a comment or complaint, please tell us about it.

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If you are pleased with our delivery services or would like to make a suggestion to improve, we’d love to hear about it. Please contact us here