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DX Customer Centre :: Service Schedules

Document Exchange & To the Door 2008 August Bank Holiday Working Arrangements

  1. Document Exchange
  2. To The Door

 Document Exchange Schedule

This schedule applies to the following services:

  • DX Document Exchange
  • DX Tracked Mail
  • DX Checkpoint
  • DX Tracked Specimen
August 25th Bank Holiday Working
  Delivery a.m. Collection p.m.
Friday 22nd August 2008 Normal deliveries from collections made Thursday 21st August 2008

Normal collections for delivery by Tuesday 26th August 20081.

Saturday 23rd August 2008 Specimen deliveries from collections made Friday 22nd August 2008 No Service
Monday 25th August 2008 No service No service.
Tuesday 26th May 2008 Normal deliveries from collections made Friday 22nd August 2008 Normal service resumes

1Specimens will be delivered on Saturday 23rd August.

DX PROHIBITED ARTICLES

Please be reminded that the DX cannot be used for sending any prohibited articles as outlined below:

The Customer shall procure that no Prohibited Article is sent by the Services and that all Items and their contents are labelled and packed in accordance with the terms of the Agreement and otherwise comply with the Regulations, for which purposes the Customers is deemed to have full knowledge of the requirements of the Regulations. If DX believes that any Item or its contents either (a) may comprise or contain a Prohibited Article or (b) has not been labelled and/or packaged in accordance with the Regulations or the Agreement or (c) otherwise does not comply with the Regulations or the Agreement, DX reserves the right to: (i) refuse to handle, and/or (ii) open and/or retain for further examination; and or (iii) accept such Item for carriage on the basis that DX shall not be responsible in any way for any loss or damage howsoever caused either to the Item, its contents or to any person or property as a result of that Item or its contents. If DX believes that the sending of any Item or its contents amounts to or may amount to a criminal offence it may pass such Item and/or its contents to the relevant authorities


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 To The Door Schedule

This applies to the following services:

  • Regular service
  • Silver service
  • Gold service
  • Consigned service
  • Reflex
  • AssureDX
  • DX Mail
  • DX Plus
August 25th Bank Holiday Working
  Delivery a.m. Collection p.m.
Friday 22nd August 2008 Normal deliveries from collections made Thursday 21st August 2008 Normal collections for delivery by Tuesday 26th August 20081.
Saturday 23rd August 2008 Optical deliveries only from collections made Friday 22nd August 2008 Normal Saturday collections for delivery Tuesday 26th August 2008
Monday 25th August 2008 No service No service
Tuesday 26th May 2008 Normal deliveries from collections made Friday 22nd and Saturday 23rd August 2008 Normal Service Resumes

1 Optical deliveries will be made on Saturday 23rd August 2008

DX PROHIBITED ARTICLES

Please be reminded that DX cannot be used for sending any prohibited articles as outlined below.

1. Any item that is not packed in compliance with, or otherwise does not fully comply with, the Regulation or the provisions of the Agreement or that contains any substance or matter prohibited by the Regulations; or 2. Any item which might or does cause any personal injury or physical damage to any person or property, or might otherwise be considered dangerous or hazardous, and 3. Any of the following: asbestos; bank notes or any other financial instrument capable of conversion into cash by anyone other than the payee; bottled perfumery; bullion; cash; chemicals; cigarette lighters; clothing; computers and/or computer chips (except as agreed in writing between the parties and subject to further insurance as DX may require the Customers to obtain); consumer redemption vouchers; compressed gases and aerosols; credit cards and cash dispenser cards; credit company sales vouchers; domestic audio and/or visual equipment and/or accessories; drugs; explosive; footwear; furs and fur clothing; firearms; flammable items; human remains (in any form); gift tokens; holiday saving stamps; industrial carbons and diamonds; jewellery; lewd, obscene or pornographic items; liquids; living creatures; luncheon vouchers; matches; non-ferrous metals in sheet bar or ingot form; organic peroxide; oxidising materials; paints; varnishes; enamels and similar substances; pathological specimens; perishables; photographic equipment and/or accessories (but excluding x-rays; films; negatives; microfiche; photographic prints or similar items); poisons; precious metals and stones; articles made of or containing precious metals; processed tobacco or tobacco products; radioactive material; unused units in franking machines; valuables and gifts; watches; works of art.


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