1. The DX Tracked Mail service from DX is an additional service for DX Members. The current DX Rules of Membership and the definitions contained therein apply to these services, subject to these Additional Rules.
2. Use of the DX Tracked Mail service provides the Member with:
(i) Confirmation on request that the item is out for delivery which can be faxed or emailed to the Member if required.
(ii) Access to the DX website www.thedx.co.uk where details of when the items were scanned will be available within 24 hours of collection.
(iii) Proof of delivery to the recipient Member’s Exchange for the DX Tracked Mail service.
3. To use the DX Tracked Mail service the Member must purchase non-refundable pre-paid labels supplied by DX at the current tariff price and use them in accordance with the instructions supplied.
4. All items sent by the DX Tracked Mail service will be subject to the same exclusion and limitation of liability rules (set out in Rule 9 of the current DX Rules of Membership) save that (1) Rule 9.3 shall be varied only by replacing the limit of “£10” in line 1 with “£30” for DX Tracked Mail once the item has been collected from the onwards box of the Member’s Exchange and scanned into the DX network by the courier.
5. DX shall not be liable to a Member for the loss of or damage to any Item that is collected from an Exchange by a third party (which for the avoidance of doubt shall include, but not be limited to, a courier engaged by the Member for such purpose).
6. DX Tracked Mail can be used for all documents up to the size of a standard archive box (see DX Rules of Membership) and can be sent to any Member of the DX Document Exchange within the UK (not Republic of Ireland).
7. DX Tracked Mail delivered to DX Exchanges by the Member before 5pm shall be delivered to the recipient’s DX Exchange before 9am on the working day following day of collection. If DX fails to deliver in accordance with term 7 above, compensation can be claimed for up to twice the cost of the label provided that the item has been scanned at collection into the DX network.
No compensation will be paid when:
(i) The item is incorrectly or incompletely addressed;
(ii) The Item does not contain a current DX address;
(iii) The item is not otherwise in compliance with the Rules and / or the Additional Rules of Membership.